Zep Software incident

Fact Extraction and Summarization Outage

Major Resolved View vendor source →

Zep Software experienced a major incident on March 7, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2024, 03:30 PM UTC
Resolved
Mar 07, 2024, 03:30 PM UTC
Duration
—
Detected by Pingoru
Mar 07, 2024, 03:30 PM UTC

Update timeline

  1. resolved Mar 07, 2024, 10:07 PM UTC

    Our cross-cloud access to inference services impacted FactExtraction and Summarization, with fact tables and summaries not being created for new messages added to the service.

  2. postmortem Mar 07, 2024, 10:08 PM UTC

    We had a failure of our cross-cloud VPN infrastructure. Additional monitoring and other remediation has been put in place.