Zep Software incident

Message Processing Failure - We're Investigating

Major Resolved View vendor source →

Zep Software experienced a major incident on April 4, 2024 affecting API, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2024, 04:01 PM UTC
Resolved
Apr 04, 2024, 05:27 PM UTC
Duration
1h 25m
Detected by Pingoru
Apr 04, 2024, 04:01 PM UTC

Affected components

API

Update timeline

  1. investigating Apr 04, 2024, 04:01 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 04, 2024, 04:02 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 04, 2024, 04:05 PM UTC

    We believe we have fixed the issue, monitoring.

  4. resolved Apr 04, 2024, 05:27 PM UTC

    This incident has been resolved.