Access to development systems and CMS environment errors

Update timeline

1. investigating Aug 12, 2024, 07:57 AM UTC

   We are investigating an issue affecting access to development systems and CMS environments..

2. investigating Aug 12, 2024, 09:42 AM UTC

   We are still working on identifying the root cause..

3. identified Aug 12, 2024, 11:59 AM UTC

   A power failure at our HQ data centre caused some services to be taken offline. The issue has since been resolved, and we are currently working to restore all services. Our top priority is addressing the service causing production outages to ensure full functionality is restored as quickly as possible..

4. identified Aug 12, 2024, 01:28 PM UTC

   We have now restored the service which was affecting production CMS environments. We are currently working to restore all other services as quickly as possible..

5. identified Aug 12, 2024, 03:33 PM UTC

   Following our previous update, we are still working to restore all services and will provide updates as they become available..

6. resolved Aug 12, 2024, 07:17 PM UTC

   Customer development environments are now operational. If you still experience any issues please raise a ticket via the helpdesk..

7. resolved Aug 13, 2024, 10:08 AM UTC

   Customer development environments are now operational. If you still experience any issues please raise a ticket via the helpdesk..