Zengenti incident
Firewall issues in London and intermittent connectivity to customer systems
Resolved after 21 hours 13 minutes, affecting London data centre and Help desk, on October 12, 2026.
This incident has now been resolved. We are continuing to monitor the situation and will issue an incident report with further details within 48 hours.
Affected components
Update timeline
- investigating Oct 12, 2026, 12:14 PM UTC
We are currently investigating a firewall issue in London that is causing intermittent connectivity to customer systems.
- investigating Oct 12, 2026, 01:44 PM UTC
We are continuing to investigate the cause of intermittent access issues affecting some customer systems. We’ll provide further updates as soon as more information is available.
- monitoring Oct 12, 2026, 02:54 PM UTC
The issue is under control and we will continue to monitor overnight.
- resolved Oct 13, 2026, 09:27 AM UTC
This incident has now been resolved. We are continuing to monitor the situation and will issue an incident report with further details within 48 hours.
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