Resolved after 3 hours 4 minutes, on October 28, 2024.
Customer environments are now operational and we are currently monitoring the situation. We will send an incident report in the next few days. If you are still experiencing any issues please raise a ticket via the help desk..
Update timeline
- investigating Oct 28, 2024, 08:12 AM UTC
We are currently investigating an issue with access to customer environments..
- investigating Oct 28, 2024, 09:26 AM UTC
Our engineers are continuing to investigate the issue affecting access to customer environments..
- identified Oct 28, 2024, 10:14 AM UTC
Service has been restored for some customers, and efforts are ongoing to ensure full system recovery for all remaining customers as quickly as possible..
- resolved Oct 28, 2024, 11:16 AM UTC
Customer environments are now operational and we are currently monitoring the situation. We will send an incident report in the next few days. If you are still experiencing any issues please raise a ticket via the help desk..
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