Resolved after 7 days 23 hours, on August 21, 2025.
Our engineer has identified a faulty component. Replacement parts have been expedited for delivery and installation tomorrow. There continues, partial power resilience in the HQ datacenter until resolved..
Update timeline
- identified Aug 21, 2025, 08:55 AM UTC
We have reduced redundancy to power feeds at our datacenter in Ludlow. There isn't currently any impact to running systems. We have an electrical engineer on route to fix the issue..
- identified Aug 21, 2025, 12:56 PM UTC
Our engineer has identified a faulty component. Replacement parts have been expedited for delivery and installation tomorrow. There continues, partial power resilience in the HQ datacenter until resolved..
- resolved Aug 29, 2025, 08:34 AM UTC
This incident has been resolved..
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