Zapmail Outage History
Zapmail is up right nowPingoru has recorded 25 incidents for Zapmail: 16 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 21 of 720 (3%) |
| May 2026 | 2 | 118 of 744 (16%) |
| June 2026 | 1 | 148 of 720 (20%) |
| July 2026 | 1 | 239 of 744 (32%) |
| August 2026 | 3 | 182 of 744 (24%) |
| September 2026 | 1 | 8 of 720 (1%) |
| October 2026 | 0 | 0 of 513 (0%) |
Incidents, newest first
Minor September 14, 2026 Microsoft 365 Service Degradation 7h 31m Integration with Microsoft
Started Sep 14, 2026, 06:32 AM UTC· resolved Sep 14, 2026, 02:03 PM UTC
- investigating Sep 14, 2026, 06:32 AM UTC
We are currently experiencing a service degradation affecting some Microsoft 365 mailbox orders. For affected orders, mailbox creation and renewal operations may be delayed or temporarily unavailable. Not all Microsoft 365 orders are impacted. Our team is actively investigating the issue and working to restore normal processing for all affected orders. We will provide further updates as we make progress.
- resolved Sep 14, 2026, 02:03 PM UTC
This incident has been resolved.
Major August 13, 2026 Domain Search Unavailable 6d 22h
Started Aug 13, 2026, 02:53 PM UTC· resolved Aug 20, 2026, 01:34 PM UTC
- investigating Aug 13, 2026, 02:53 PM UTC
We're currently experiencing a disruption with domain search on ZapMail. Domain availability lookups may fail or time out. This is caused by an issue with an upstream provider we rely on for domain availability data. We've confirmed the source and are in contact with the provider while monitoring for recovery. What's affected: Domain search and availability checks, new domain purchases. What's not affected: Existing domains, mailboxes, DNS records, and email sending/receiving are fully operational.
- investigating Aug 13, 2026, 02:53 PM UTC
We are continuing to investigate this issue.
- resolved Aug 20, 2026, 01:34 PM UTC
This incident has been resolved.
Notice August 4, 2026 Degraded Performance - Dashboard 12h 41m
Started Aug 04, 2026, 06:54 AM UTC· resolved Aug 04, 2026, 07:36 PM UTC
- investigating Aug 04, 2026, 06:54 AM UTC
We are currently investigating an issue causing degraded performance on Zapmail Dashboard. Users may experience increased response times, intermittent request failures, or delays when interacting with Dashboard. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. We will provide another update as soon as we have more information.
- investigating Aug 04, 2026, 07:48 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 04, 2026, 07:49 AM UTC
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
- resolved Aug 04, 2026, 07:36 PM UTC
This incident has been resolved.
Notice August 3, 2026 Degraded Performance - Zapmail API's 2h 46m
Started Aug 03, 2026, 11:54 AM UTC· resolved Aug 03, 2026, 02:40 PM UTC
- investigating Aug 03, 2026, 11:54 AM UTC
We are currently investigating an issue causing degraded performance across Zapmail APIs. Users may experience timeouts when interacting with API endpoints. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. We will provide another update as soon as we have more information.
- investigating Aug 03, 2026, 02:39 PM UTC
We are continuing to investigate this issue.
- resolved Aug 03, 2026, 02:40 PM UTC
This incident has been resolved.
Notice July 7, 2026 Domain forwarding, redirection & Custom tracking domains is temporarily paused 9d 22h
Started Jul 07, 2026, 04:16 PM UTC· resolved Jul 17, 2026, 02:45 PM UTC
- investigating Jul 07, 2026, 04:16 PM UTC
We're currently performing maintenance on our forwarding layer. During this window, requests to forwarding domains will not redirect to their destinations. Existing forwarding rules are preserved and will resume automatically once maintenance is complete. Sending, inbox, and dashboard remain fully operational. No action is required on your part. We'll post an update as soon as the work is complete.
- resolved Jul 17, 2026, 02:45 PM UTC
This incident has been resolved.
Major June 18, 2026 Degraded Performance – Microsoft Mailbox Creation Pipelines 6d 3h Integration with Microsoft
Started Jun 18, 2026, 05:50 PM UTC· resolved Jun 24, 2026, 09:19 PM UTC
- investigating Jun 18, 2026, 05:50 PM UTC
We are currently experiencing degraded performance affecting new microsoft mailbox creation in Zapmail. - Delays in creating and activating new mailboxes - Setup times may exceed the usual 40 minutes window What’s NOT Impacted - All existing mailboxes are fully operational - Sending, receiving, exports, and integrations continue to work normally - DNS, forwarding, and automation remain unaffected Our team is actively investigating and working to restore normal creation times as quickly as possible. We’ll provide updates here as progress is made.
- resolved Jun 25, 2026, 09:19 PM UTC
This incident has been resolved.
Major May 14, 2026 Degraded Performance – Google Mailbox Creation Pipelines 2d Integration with Google
Started May 14, 2026, 01:38 PM UTC· resolved May 16, 2026, 02:36 PM UTC
- investigating May 14, 2026, 01:38 PM UTC
We are currently experiencing degraded performance affecting new google mailbox creation in Zapmail. - Delays in creating and activating new mailboxes - Setup times may exceed the usual 40 minutes window What’s NOT Impacted - All existing mailboxes are fully operational - Sending, receiving, exports, and integrations continue to work normally - DNS, forwarding, and automation remain unaffected Our team is actively investigating and working to restore normal creation times as quickly as possible. We’ll provide updates here as progress is made.
- monitoring May 15, 2026, 06:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 16, 2026, 02:36 PM UTC
This incident has been resolved.
Major April 14, 2026 Outage – Export Delays (Google Authentication Issue) 21h 4m Integration with Google
Started Apr 14, 2026, 10:17 AM UTC· resolved Apr 15, 2026, 07:22 AM UTC
- investigating Apr 14, 2026, 10:17 AM UTC
We’re currently experiencing a partial outage affecting exports. Some exports may be delayed or stuck due to issues with Google Client ID authentication, which is impacting how new connections are established. What this means for you: • Ongoing exports may take longer than usual • New export attempts may not complete immediately What we’re doing: • Actively working with Google to resolve the issue • Monitoring and retrying affected exports to ensure completion We’ll continue to share updates as we make progress. Thanks for your patience
- resolved Apr 15, 2026, 07:22 AM UTC
This incident has been resolved.
Major March 26, 2026 Partial Outage – Platform Downtime 51m Website
Started Mar 26, 2026, 05:51 PM UTC· resolved Mar 26, 2026, 06:43 PM UTC
- investigating Mar 26, 2026, 05:51 PM UTC
We are currently experiencing a partial outage due to an unexpected server issue, which has caused our platform to become temporarily unavailable. Our engineering team is actively investigating and working to restore services as quickly as possible. We understand the impact this may have and sincerely apologize for the inconvenience. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
- identified Mar 26, 2026, 06:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 26, 2026, 06:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 26, 2026, 06:43 PM UTC
This incident has been resolved.
Minor February 26, 2026 Degraded Performance – Mailbox Creation Pipelines 20h 53m Automations, Integration with Google, Integration with Microsoft
Started Feb 26, 2026, 07:11 PM UTC· resolved Feb 27, 2026, 04:04 PM UTC
- investigating Feb 26, 2026, 07:11 PM UTC
We are currently experiencing degraded performance affecting new mailbox creation in Zapmail. - Delays in creating and activating new mailboxes - Setup times may exceed the usual 40 minutes window What’s NOT Impacted - All existing mailboxes are fully operational - Sending, receiving, exports, and integrations continue to work normally - DNS, forwarding, and automation remain unaffected Our team is actively investigating and working to restore normal creation times as quickly as possible. We’ll provide updates here as progress is made. Thank you for your patience and understanding.
- investigating Feb 26, 2026, 07:14 PM UTC
We are also experiencing degraded performance affecting mailbox exports to sequencers. Our team is actively investigating and working to restore normal creation and export times as quickly as possible. We’ll continue to post updates here. Thank you for your patience and understanding.
- resolved Feb 27, 2026, 04:04 PM UTC
This incident has been resolved.
Major January 21, 2026 Microsoft Mailbox Creation Delay 14h 14m Integration with Microsoft
Started Jan 21, 2026, 07:51 AM UTC· resolved Jan 21, 2026, 10:06 PM UTC
- investigating Jan 21, 2026, 07:51 AM UTC
Microsoft has recently introduced changes to their mailbox creation flow. As a result, Microsoft mailbox provisioning may be temporarily delayed for the next 24 to 48 hours.
- investigating Jan 21, 2026, 07:52 AM UTC
We are continuing to investigate this issue.
- identified Jan 21, 2026, 07:52 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 21, 2026, 10:06 PM UTC
This incident has been resolved.
Notice November 18, 2025 ⚠️ Incident Update: Cloudflare Downtime Causing Order Processing Delays 17h 53m
Started Nov 18, 2025, 12:16 PM UTC· resolved Nov 19, 2025, 06:10 AM UTC
- investigating Nov 18, 2025, 12:16 PM UTC
We are currently experiencing delays in processing orders due to a Cloudflare-wide service disruption. Our website remains fully functional, and all orders submitted during this time will be queued and processed automatically once Cloudflare services stabilize. What’s Not Affected - Google and Microsoft mailboxes are operating normally with no interruption. - Domains using Zap Shield are fully up and unaffected by the Cloudflare outage. We are actively monitoring the situation and will provide updates as Cloudflare implements a fix. Thank you for your patience.
- monitoring Nov 18, 2025, 06:48 PM UTC
Everything is operating normally at the moment and we are not experiencing any issues. Our team is continuing to monitor the situation closely, and we’ll update you if anything changes.
- resolved Nov 19, 2025, 06:10 AM UTC
This incident has been resolved.
Critical October 29, 2025 Global Azure Outage Impact 19d 16h Integration with Microsoft
Started Oct 29, 2025, 07:35 PM UTC· resolved Nov 18, 2025, 12:10 PM UTC
- investigating Oct 29, 2025, 07:35 PM UTC
We wanted to inform you that due to a global outage affecting Azure, Microsoft mailbox creation is currently experiencing delays. Our systems are stable, and Google mailbox provisioning remains unaffected, but any new Microsoft workspace or mailbox setup may take longer than usual until the underlying infrastructure providers fully recover. Our team is monitoring the situation closely and will update you as soon as services are back to normal. We appreciate your patience and understanding. Team Zapmail
- resolved Nov 18, 2025, 12:10 PM UTC
This incident has been resolved.
Critical September 26, 2025 Dashboard throwing [500] internal server error 23m Integration with Google
Started Sep 26, 2025, 03:29 PM UTC· resolved Sep 26, 2025, 03:53 PM UTC
- investigating Sep 26, 2025, 03:29 PM UTC
We are currently facing issues with our third-party APIs. Our team is actively working on fixing the issue. Features Affected: - Purchasing domain - Mailbox creation Note: Existing active mailboxes and domains are not affected and will continue to function as usual. Thank you for your patience. We will keep you updated on our progress.
- resolved Sep 26, 2025, 03:53 PM UTC
This incident has been resolved.
Notice September 16, 2025 Connected Domain Forwarding Outage 2d 20h
Started Sep 16, 2025, 09:46 AM UTC· resolved Sep 19, 2025, 06:20 AM UTC
- investigating Sep 16, 2025, 09:46 AM UTC
Our domain provider is currently facing an outage impacting redirection services. As a result, some connected domains may not redirect as expected. All other services, including mailbox creation, sending, and DNS records, are operating normally. Next Steps: The provider's team is actively working on a fix, and we expect services to be fully restored within 24–48 hours. We’ll continue to post updates here until the issue is resolved.
- resolved Sep 19, 2025, 06:20 AM UTC
This incident has been resolved.
Major August 28, 2025 Delay in Processing Google Mailboxes 1d 14h Integration with Google
Started Aug 28, 2025, 07:01 PM UTC· resolved Aug 30, 2025, 09:59 AM UTC
- investigating Aug 28, 2025, 07:01 PM UTC
We are currently experiencing a delay in processing new Google mailboxes due to ongoing maintenance on Google APIs. All active mailboxes are functioning normally without any issues. We apologize for the inconvenience and appreciate your patience while we work to resolve this as quickly as possible.
- investigating Aug 30, 2025, 06:45 AM UTC
We are continuing to investigate this issue.
- identified Aug 30, 2025, 06:46 AM UTC
The issue has been fixed and orders are now being processed. You should start receiving them shortly.
- resolved Aug 30, 2025, 09:59 AM UTC
All orders have been successfully processed. The service is operating normally.
Critical June 4, 2025 Networking Issue 1h 33m Website, Automations
Started Jun 04, 2025, 04:01 PM UTC· resolved Jun 04, 2025, 05:35 PM UTC
- investigating Jun 04, 2025, 04:01 PM UTC
We are currently experiencing a networking issue that is affecting our services. Our team is actively working to resolve the problem, and we are doing everything we can to restore full functionality as soon as possible. Thank you for your patience and understanding. We’ll keep you updated with progress and will notify you once the issue is fully resolved. We apologize for any inconvenience caused and appreciate your continued support.
- monitoring Jun 04, 2025, 04:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 04, 2025, 05:35 PM UTC
This incident has been resolved.
Critical May 20, 2025 PostgreSQL Database Outage 15m Website, Automations
Started May 20, 2025, 01:10 PM UTC· resolved May 20, 2025, 01:26 PM UTC
- investigating May 20, 2025, 01:10 PM UTC
We are currently experiencing an outage affecting our PostgreSQL database. As a result, some or all services that rely on the database may be unavailable or performing poorly. Our engineering team is actively investigating the issue and working to restore full functionality as quickly as possible.
- monitoring May 20, 2025, 01:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 20, 2025, 01:26 PM UTC
This incident has been resolved.
Major May 15, 2025 Microsoft mailboxes creation stuck in creating password 4d 22h Integration with Microsoft
Started May 15, 2025, 02:07 PM UTC· resolved May 20, 2025, 01:06 PM UTC
- identified May 15, 2025, 02:07 PM UTC
Mailbox setup has been successfully completed. However, due to a current Microsoft service outage, Outlook activation is temporarily unavailable. You can monitor the status of this issue directly at Microsoft Service Status - https://admin.microsoft.com/servicestatus Please note that existing mailboxes continue to function as usual with no impact on ongoing email services. We appreciate your patience and cooperation as we await resolution from Microsoft. Thank you for your continued support.
- monitoring May 19, 2025, 05:37 AM UTC
We’re pleased to inform you that the Microsoft service outage affecting Outlook activation has now been resolved. Outlook activation is functioning normally once again. Our team is actively monitoring all existing mailbox orders to ensure smooth operation and successful provisioning. There is no further impact on email services, and everything continues to operate as expected. Thank you for your patience and cooperation during the service disruption. We appreciate your continued support.
- resolved May 20, 2025, 01:06 PM UTC
This incident has been resolved.
Notice May 13, 2025 Internal server error on any purchases –
Started May 13, 2025, 09:00 AM UTC· resolved May 13, 2025, 09:00 AM UTC
- resolved May 13, 2025, 03:14 PM UTC
We experienced a temporary issue with our network backbone, which resulted in packet loss and connectivity disruptions. The connection has since been rerouted, and the issue is now fully resolved. Thank you for your patience and understanding while we worked to restore service.
Critical February 22, 2025 Temporary Delay in Google Mailbox Creation 2d 22h Integration with Google
Started Feb 22, 2025, 06:46 PM UTC· resolved Feb 25, 2025, 05:08 PM UTC
- identified Feb 22, 2025, 06:46 PM UTC
We're currently experiencing a delay in Google license allocation, which may slow down your mailbox setup. No action is needed on your end—we’re actively working to resolve this and will update you as soon as your mailboxes are ready. Thanks for your patience!
- monitoring Feb 25, 2025, 03:01 PM UTC
Good news! The Google license allocation issue has been resolved, and their portal is now working. There may still be some delays as we clear the backlog, but your mailboxes will be created shortly. Thanks for your patience!
- resolved Feb 25, 2025, 05:08 PM UTC
This incident has been resolved.