Zapmail incident
Degraded Performance – Mailbox Creation Pipelines
Zapmail experienced a minor incident on February 26, 2026 affecting Automations and Integration with Google and 1 more component, lasting 20h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 26, 2026, 07:11 PM UTC
We are currently experiencing degraded performance affecting new mailbox creation in Zapmail. - Delays in creating and activating new mailboxes - Setup times may exceed the usual 40 minutes window What’s NOT Impacted - All existing mailboxes are fully operational - Sending, receiving, exports, and integrations continue to work normally - DNS, forwarding, and automation remain unaffected Our team is actively investigating and working to restore normal creation times as quickly as possible. We’ll provide updates here as progress is made. Thank you for your patience and understanding.
- investigating Feb 26, 2026, 07:14 PM UTC
We are also experiencing degraded performance affecting mailbox exports to sequencers. Our team is actively investigating and working to restore normal creation and export times as quickly as possible. We’ll continue to post updates here. Thank you for your patience and understanding.
- resolved Feb 27, 2026, 04:04 PM UTC
This incident has been resolved.