Zapmail Outage History

We are currently experiencing a service degradation affecting some Microsoft 365 mailbox orders. For affected orders, mailbox creation and renewal operations may be delayed or temporarily unavailable. Not all Microsoft 365 orders are impacted. Our team is actively investigating the issue and working to restore normal processing for all affected orders. We will provide further updates as we make progress.

We're currently experiencing a disruption with domain search on ZapMail. Domain availability lookups may fail or time out. This is caused by an issue with an upstream provider we rely on for domain availability data. We've confirmed the source and are in contact with the provider while monitoring for recovery. What's affected: Domain search and availability checks, new domain purchases. What's not affected: Existing domains, mailboxes, DNS records, and email sending/receiving are fully operational.

We are continuing to investigate this issue.

We are currently investigating an issue causing degraded performance on Zapmail Dashboard. Users may experience increased response times, intermittent request failures, or delays when interacting with Dashboard. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. We will provide another update as soon as we have more information.

We are continuing to investigate this issue.

We are currently investigating an issue causing degraded performance across Zapmail APIs. Users may experience timeouts when interacting with API endpoints. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. We will provide another update as soon as we have more information.

We are continuing to investigate this issue.

We're currently performing maintenance on our forwarding layer. During this window, requests to forwarding domains will not redirect to their destinations. Existing forwarding rules are preserved and will resume automatically once maintenance is complete. Sending, inbox, and dashboard remain fully operational. No action is required on your part. We'll post an update as soon as the work is complete.

We are currently experiencing degraded performance affecting new microsoft mailbox creation in Zapmail. - Delays in creating and activating new mailboxes - Setup times may exceed the usual 40 minutes window What’s NOT Impacted - All existing mailboxes are fully operational - Sending, receiving, exports, and integrations continue to work normally - DNS, forwarding, and automation remain unaffected Our team is actively investigating and working to restore normal creation times as quickly as possible. We’ll provide updates here as progress is made.

We are currently experiencing degraded performance affecting new google mailbox creation in Zapmail. - Delays in creating and activating new mailboxes - Setup times may exceed the usual 40 minutes window What’s NOT Impacted - All existing mailboxes are fully operational - Sending, receiving, exports, and integrations continue to work normally - DNS, forwarding, and automation remain unaffected Our team is actively investigating and working to restore normal creation times as quickly as possible. We’ll provide updates here as progress is made.

We’re currently experiencing a partial outage affecting exports. Some exports may be delayed or stuck due to issues with Google Client ID authentication, which is impacting how new connections are established. What this means for you: • Ongoing exports may take longer than usual • New export attempts may not complete immediately What we’re doing: • Actively working with Google to resolve the issue • Monitoring and retrying affected exports to ensure completion We’ll continue to share updates as we make progress. Thanks for your patience

We are currently experiencing a partial outage due to an unexpected server issue, which has caused our platform to become temporarily unavailable. Our engineering team is actively investigating and working to restore services as quickly as possible. We understand the impact this may have and sincerely apologize for the inconvenience. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.

We are currently experiencing degraded performance affecting new mailbox creation in Zapmail. - Delays in creating and activating new mailboxes - Setup times may exceed the usual 40 minutes window What’s NOT Impacted - All existing mailboxes are fully operational - Sending, receiving, exports, and integrations continue to work normally - DNS, forwarding, and automation remain unaffected Our team is actively investigating and working to restore normal creation times as quickly as possible. We’ll provide updates here as progress is made. Thank you for your patience and understanding.

We are also experiencing degraded performance affecting mailbox exports to sequencers. Our team is actively investigating and working to restore normal creation and export times as quickly as possible. We’ll continue to post updates here. Thank you for your patience and understanding.

Microsoft has recently introduced changes to their mailbox creation flow. As a result, Microsoft mailbox provisioning may be temporarily delayed for the next 24 to 48 hours.

We are continuing to investigate this issue.

We are currently experiencing delays in processing orders due to a Cloudflare-wide service disruption. Our website remains fully functional, and all orders submitted during this time will be queued and processed automatically once Cloudflare services stabilize. What’s Not Affected - Google and Microsoft mailboxes are operating normally with no interruption. - Domains using Zap Shield are fully up and unaffected by the Cloudflare outage. We are actively monitoring the situation and will provide updates as Cloudflare implements a fix. Thank you for your patience.

We wanted to inform you that due to a global outage affecting Azure, Microsoft mailbox creation is currently experiencing delays. Our systems are stable, and Google mailbox provisioning remains unaffected, but any new Microsoft workspace or mailbox setup may take longer than usual until the underlying infrastructure providers fully recover. Our team is monitoring the situation closely and will update you as soon as services are back to normal. We appreciate your patience and understanding. Team Zapmail

We are currently facing issues with our third-party APIs. Our team is actively working on fixing the issue. Features Affected: - Purchasing domain - Mailbox creation Note: Existing active mailboxes and domains are not affected and will continue to function as usual. Thank you for your patience. We will keep you updated on our progress.

Our domain provider is currently facing an outage impacting redirection services. As a result, some connected domains may not redirect as expected. All other services, including mailbox creation, sending, and DNS records, are operating normally. Next Steps: The provider's team is actively working on a fix, and we expect services to be fully restored within 24–48 hours. We’ll continue to post updates here until the issue is resolved.

We are currently experiencing a delay in processing new Google mailboxes due to ongoing maintenance on Google APIs. All active mailboxes are functioning normally without any issues. We apologize for the inconvenience and appreciate your patience while we work to resolve this as quickly as possible.

We are continuing to investigate this issue.

We are currently experiencing a networking issue that is affecting our services. Our team is actively working to resolve the problem, and we are doing everything we can to restore full functionality as soon as possible. Thank you for your patience and understanding. We’ll keep you updated with progress and will notify you once the issue is fully resolved. We apologize for any inconvenience caused and appreciate your continued support.

We are currently experiencing an outage affecting our PostgreSQL database. As a result, some or all services that rely on the database may be unavailable or performing poorly. Our engineering team is actively investigating the issue and working to restore full functionality as quickly as possible.