Zai incident

Investigating issues with Fast payments (NPP) payouts

Zai experienced a notice incident on July 15, 2026 affecting Fast Payments (NPP) Payouts, lasting 24m. The incident has been resolved; the full update timeline is below.

Started: Jul 15, 2026, 02:16 AM UTC
Resolved: Jul 15, 2026, 02:41 AM UTC
Duration: 24m
Detected by Pingoru: Jul 15, 2026, 02:16 AM UTC

Affected components

Fast Payments (NPP) Payouts

Update timeline

investigating Jul 15, 2026, 02:16 AM UTC

We are currently experiencing an issue affecting NPP Payouts. As a result, NPP payouts may be delayed or unavailable. To minimise disruption, affected payouts will be redirected and processed via Direct Entry. Please note that Direct Entry payments are subject to the standard processing time and may take longer to settle than NPP payouts. Our engineering team is actively working to resolve the issue and restore normal NPP Payout services as quickly as possible. We will continue to provide updates as more information becomes available.
resolved Jul 15, 2026, 02:41 AM UTC

This incident has been resolved.