Zai experienced a minor incident on August 25, 2026 affecting Dashboard, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard
Update timeline
- investigating Aug 25, 2026, 11:35 PM UTC
We are currently experiencing an issue where the Zai Dashboard https://dashboard.hellozai.com is inaccessible. Users may be unable to log in or view account data through the portal at this time. Current Actions: Our engineering team has identified the issue and is actively working on a resolution. We will provide updates as more information becomes available. Next Update: Within [30/60] minutes or upon resolution. We apologise for any inconvenience this may cause and appreciate your patience while we work to restore full service.
- resolved Aug 25, 2026, 11:52 PM UTC
This incident has been resolved.