Zai Outage History

Zai is up right now

There were 4 Zai outages since March 10, 2026 totaling 10h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.hellozai.com

Minor April 17, 2026

Partial BPAY Settlement Processing Delay

Detected by Pingoru
Apr 17, 2026, 02:32 AM UTC
Resolved
Apr 17, 2026, 04:40 AM UTC
Duration
2h 7m
Affected: Direct Debit Payins
Timeline · 2 updates
  1. identified Apr 17, 2026, 02:32 AM UTC

    We are currently experiencing a delay affecting settlement processing for some BPAY transactions. Zai did not receive the expected BPAY settlement file at 8:30pm on 16 April 2026. Our banking partner is actively investigating this as a priority. We expect the file to be sent and processed today, with affected funds to be credited to each user's wallet on the next banking day, Monday 20 April 2026. We will provide a further update within the next two hours. We apologise for the inconvenience and appreciate your patience.

  2. resolved Apr 17, 2026, 04:40 AM UTC

    The previously missing BPAY settlement file has now been delivered to Zai by our banking partner and successfully processed. Affected funds will be available in user wallets on the next banking day, Monday 20 April 2026. No further impact is expected. We apologise again for any inconvenience caused and appreciate your patience while we worked with our banking partner to resolve this issue.

Read the full incident report →

Notice March 17, 2026

Zai System Maintenance - Impact to Pre-Live Services

Detected by Pingoru
Mar 17, 2026, 09:26 AM UTC
Resolved
Mar 17, 2026, 10:10 AM UTC
Duration
43m
Timeline · 2 updates
  1. identified Mar 17, 2026, 09:26 AM UTC

    Pre-live maintenance is continuing to extend past the planned window - we will update when possible. Expect intermittent outages in the prelive API until this maintenance is completed.

  2. resolved Mar 17, 2026, 10:10 AM UTC

    These activities are now complete.

Read the full incident report →

Notice March 12, 2026

Potential Issue with AMEX Authorisations

Detected by Pingoru
Mar 12, 2026, 03:41 AM UTC
Resolved
Mar 12, 2026, 07:42 AM UTC
Duration
4h 1m
Affected: Cards Payins
Timeline · 3 updates
  1. investigating Mar 12, 2026, 03:41 AM UTC

    We are currently investigating a potential issue affecting an upstream provider's processing of American Express payment authorisations.

  2. monitoring Mar 12, 2026, 04:54 AM UTC

    The issue has been resolved and service has been restored. Our teams are continuing to monitor closely to ensure ongoing stability. During the incident, American Express payment authorizations were impacted. Customers attempting to process payments with American Express cards may have experienced failed payment attempts. We recommend retrying any failed transactions. Our team is reviewing the status of affected payments, and if we identify cases requiring further action, we will contact the relevant customers directly. We apologize for the inconvenience and appreciate your patience while we worked to restore service.

  3. resolved Mar 12, 2026, 07:42 AM UTC

    The latest instance of this error was detected at ~3:05pm AEDT. Our ongoing monitoring confirms no further impact from this earlier upstream interruption to American Express transactions.

Read the full incident report →

Minor March 10, 2026

Intermittent Failures for Some PayTo Agreement and Payment Requests

Detected by Pingoru
Mar 10, 2026, 11:21 PM UTC
Resolved
Mar 11, 2026, 03:25 AM UTC
Duration
4h 3m
Affected: PayTo Payins
Timeline · 3 updates
  1. investigating Mar 10, 2026, 11:21 PM UTC

    Some instability with PayTo services is being observed, and we are working internally to identify and rectify the underlying issue as soon as possible.

  2. monitoring Mar 11, 2026, 12:17 AM UTC

    We have resolved the issue and are continuing to monitor the system to ensure stability. During the incident, some “Create PayTo Agreement” and “Initiate PayTo Payment” requests may have failed. Our team is currently reviewing the status of any affected transactions. If we identify impacts requiring action, we will contact the relevant customers directly with further information.

  3. resolved Mar 11, 2026, 03:25 AM UTC

    We have not observed any further impact since the service was stabilised, and this incident is now closed. Based on our review of affected transactions, the overall impact has been downgraded to Minor. We are continuing to investigate the status of a small number of affected transactions and will contact impacted customers directly if further information or action is required. If you have any concerns in the meantime, please contact our Technical Support team at [email protected].

Read the full incident report →

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