Ytel incident

Outbound Calls not completing as expected

Critical Resolved View vendor source →

Ytel experienced a critical incident on August 28, 2025 affecting Voice Calls, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 04:41 PM UTC
Resolved
Aug 28, 2025, 04:56 PM UTC
Duration
15m
Detected by Pingoru
Aug 28, 2025, 04:41 PM UTC

Affected components

Voice Calls

Update timeline

  1. investigating Aug 28, 2025, 04:41 PM UTC

    We are investigating reports of voice calls not completing as expected. This is impacting outbound, inbound, and manual dialing

  2. identified Aug 28, 2025, 04:48 PM UTC

    Ytel Engineers have identified the root cause and are working towards resolution

  3. monitoring Aug 28, 2025, 04:50 PM UTC

    A fix has been implemented and we are seeing calls complete as expected. We will continue to monitor.

  4. resolved Aug 28, 2025, 04:56 PM UTC

    This matter has been fully resolved. Ytel Engineers will continue to monitor through the day.