Ytel incident

Agents unable to login and voice call degraded performance

Minor Resolved View vendor source →

Ytel experienced a minor incident on December 9, 2025 affecting Contact Center Agent Portal and Voice Calls, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 09:40 PM UTC
Resolved
Dec 09, 2025, 10:45 PM UTC
Duration
1h 5m
Detected by Pingoru
Dec 09, 2025, 09:40 PM UTC

Affected components

Contact Center Agent PortalVoice Calls

Update timeline

  1. investigating Dec 09, 2025, 09:40 PM UTC

    Engineers are investigating the Agent portal and voice calls not functioning for a small subset of customers.

  2. identified Dec 09, 2025, 09:51 PM UTC

    We have identified and isolated the root cause to a single server. Efforts are underway to resolve the issue.

  3. resolved Dec 09, 2025, 10:45 PM UTC

    We have resolved the incident and services are fully operational.