Ytel experienced a minor incident on May 8, 2026 affecting Contact Center Agent Portal, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 07:31 PM UTC
We are currently investigating reports of time synchronization errors within Ytel Contact Center affecting a small subset of customers. Our engineering team is actively working to identify the root cause and mitigate impact as quickly as possible. We will provide additional updates as more information becomes available.
- identified May 08, 2026, 07:45 PM UTC
We have identified the cause of the time synchronization errors impacting a small subset of Ytel Contact Center customers. Our engineering team is actively implementing a fix and monitoring system performance to ensure stability. We will continue to provide updates until the issue is fully resolved.
- monitoring May 08, 2026, 07:56 PM UTC
A fix has been implemented for the time synchronization errors impacting Ytel Contact Center customers. Our team is actively monitoring system performance to ensure services remain stable and operating as expected. We will continue monitoring and provide a final update once the issue is fully resolved.
- resolved May 08, 2026, 08:30 PM UTC
The issue causing time synchronization errors for a small subset of Ytel Contact Center customers has been resolved. Our monitoring has confirmed that systems are operating normally and affected functionality has returned to expected behavior. We appreciate your patience while our team investigated and resolved this issue.