Ytel is currently experiencing a major incident affecting Voice and Voice Calls, which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Jun 14, 2026, 12:12 PM UTC
We are currently investigating reports of calls not completing as expected. Our team is actively working to identify the root cause and assess the scope of the issue. We will provide additional updates as more information becomes available. Thank you for your patience while we work to resolve this matter.
- investigating Jun 14, 2026, 12:13 PM UTC
We are continuing to investigate this issue.
- identified Jun 14, 2026, 01:16 PM UTC
We have identified the cause of the issue impacting call completion and are actively working on a resolution. Our engineering team is implementing changes to restore normal call completion. We will continue to provide updates as progress is made and a resolution has been fully deployed. Thank you for your patience and understanding.
- monitoring Jun 14, 2026, 01:33 PM UTC
Call completion rates have returned to expected levels, and calls are now completing successfully. We are actively monitoring system performance and call traffic to ensure continued stability and confirm the issue remains resolved. We will continue to provide updates as needed. Thank you for your patience while we worked to address this issue.
- monitoring Jun 14, 2026, 01:42 PM UTC
Calls continue to complete as expected, and service remains stable. We are continuing to closely monitor system performance and call traffic to ensure the issue remains resolved and that normal operation is maintained.