Ytel experienced a minor incident on October 23, 2025 affecting Contact Center Agent Latency Monitoring, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Contact Center Agent Latency Monitoring
Update timeline
- investigating Oct 23, 2025, 05:16 PM UTC
The Agent Latency monitoring tool in Contact Center is not displaying results as expected and our engineers are looking into the root cause.
- resolved Oct 23, 2025, 08:07 PM UTC
Agent Latency Monitoring is now displaying as expected.