Ytel Outage History

Ytel degraded · 1 active incident View live status →

Ytel had 13 outages in the last 2 years totaling 127h 40m of downtime — averaging 0.5 incidents per month.

There were 13 Ytel outages since August 28, 2025 totaling 127h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ytel.com

Minor September 1, 2026

Google Cloud Services – Elevated Latency effecting voice calls

Detected by Pingoru
Sep 01, 2026, 03:53 PM UTC
Resolved
Sep 01, 2026, 10:17 PM UTC
Duration
6h 23m
Affected: VoiceVoice Calls
Timeline · 3 updates
  1. investigating Sep 01, 2026, 03:53 PM UTC

    We are currently experiencing elevated latency due to a Google Cloud Services disruption. The following services are affected: Outbound Calls Inbound Calls Webphone Workflow Our team is actively investigating. We will continue to provide updates as the situation develops.

  2. monitoring Sep 01, 2026, 04:15 PM UTC

    The issue causing elevated latency across Outbound Calls, Inbound Calls, Webphone and Workflow appears to be resolved. Our team is continuing to monitor the affected services to ensure stability and will provide additional updates if the issue returns. We apologize for the inconvenience and appreciate your patience.

  3. resolved Sep 01, 2026, 10:17 PM UTC

    Latency continues to remain within acceptable thresholds and is no longer impacting services. Our team will continue to monitor system performance to ensure continued stability. We appreciate your patience and apologize for any inconvenience experienced during the disruption.

Read the full incident report →

Minor August 13, 2026

Investigating Missing Contact Center Call URL Triggers

Detected by Pingoru
Aug 13, 2026, 06:00 PM UTC
Resolved
Aug 14, 2026, 03:24 AM UTC
Duration
9h 24m
Timeline · 4 updates
  1. investigating Aug 13, 2026, 06:00 PM UTC

    We are currently investigating reports that Contact Center Call URL triggers are not executing as expected for some calls. Our engineering team is actively working to identify the root cause and assess the scope of the issue. We will provide additional updates as more information becomes available.

  2. identified Aug 13, 2026, 06:16 PM UTC

    We have identified the cause of the issue impacting Contact Center Call URL triggers. Our engineering team is actively implementing a fix and validating the solution before deployment. We will continue to provide updates as progress is made. Thank you for your patience.

  3. monitoring Aug 13, 2026, 08:57 PM UTC

    A solution has been deployed to address the issue impacting Contact Center Call URL triggers. To complete the fix, agents will need to log out of Contact Center and log back in. Once they have logged back in, Call URL triggers should function as expected. We will continue to monitor the system to ensure the issue has been fully resolved.

  4. resolved Aug 14, 2026, 03:24 AM UTC

    The issue affecting Contact Center Call URL triggers has been resolved. The fix has been successfully deployed, and we have confirmed that Call URL triggers are operating normally. We appreciate your patience while we worked to resolve this issue.

Read the full incident report →

Major June 14, 2026

Voice Calls not completing as expected

Detected by Pingoru
Jun 14, 2026, 12:12 PM UTC
Resolved
Jun 14, 2026, 03:31 PM UTC
Duration
3h 18m
Affected: VoiceVoice Calls
Timeline · 6 updates
  1. investigating Jun 14, 2026, 12:12 PM UTC

    We are currently investigating reports of calls not completing as expected. Our team is actively working to identify the root cause and assess the scope of the issue. We will provide additional updates as more information becomes available. Thank you for your patience while we work to resolve this matter.

  2. investigating Jun 14, 2026, 12:13 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 14, 2026, 01:16 PM UTC

    We have identified the cause of the issue impacting call completion and are actively working on a resolution. Our engineering team is implementing changes to restore normal call completion. We will continue to provide updates as progress is made and a resolution has been fully deployed. Thank you for your patience and understanding.

  4. monitoring Jun 14, 2026, 01:33 PM UTC

    Call completion rates have returned to expected levels, and calls are now completing successfully. We are actively monitoring system performance and call traffic to ensure continued stability and confirm the issue remains resolved. We will continue to provide updates as needed. Thank you for your patience while we worked to address this issue.

  5. monitoring Jun 14, 2026, 01:42 PM UTC

    Calls continue to complete as expected, and service remains stable. We are continuing to closely monitor system performance and call traffic to ensure the issue remains resolved and that normal operation is maintained.

  6. resolved Jun 14, 2026, 03:31 PM UTC

    Calls have continued to complete as expected, and our monitoring has confirmed that service remains stable. The issue has been fully resolved, and normal operations have been restored. We appreciate your patience and understanding while we investigated and addressed this matter.

Read the full incident report →

Minor May 8, 2026

Time Sync Errors

Detected by Pingoru
May 08, 2026, 07:31 PM UTC
Resolved
May 08, 2026, 08:30 PM UTC
Duration
58m
Affected: Contact Center Agent Portal
Timeline · 4 updates
  1. investigating May 08, 2026, 07:31 PM UTC

    We are currently investigating reports of time synchronization errors within Ytel Contact Center affecting a small subset of customers. Our engineering team is actively working to identify the root cause and mitigate impact as quickly as possible. We will provide additional updates as more information becomes available.

  2. identified May 08, 2026, 07:45 PM UTC

    We have identified the cause of the time synchronization errors impacting a small subset of Ytel Contact Center customers. Our engineering team is actively implementing a fix and monitoring system performance to ensure stability. We will continue to provide updates until the issue is fully resolved.

  3. monitoring May 08, 2026, 07:56 PM UTC

    A fix has been implemented for the time synchronization errors impacting Ytel Contact Center customers. Our team is actively monitoring system performance to ensure services remain stable and operating as expected. We will continue monitoring and provide a final update once the issue is fully resolved.

  4. resolved May 08, 2026, 08:30 PM UTC

    The issue causing time synchronization errors for a small subset of Ytel Contact Center customers has been resolved. Our monitoring has confirmed that systems are operating normally and affected functionality has returned to expected behavior. We appreciate your patience while our team investigated and resolved this issue.

Read the full incident report →

Minor December 9, 2025

Agents unable to login and voice call degraded performance

Detected by Pingoru
Dec 09, 2025, 09:40 PM UTC
Resolved
Dec 09, 2025, 10:45 PM UTC
Duration
1h 5m
Affected: Contact Center Agent PortalVoice Calls
Timeline · 3 updates
  1. investigating Dec 09, 2025, 09:40 PM UTC

    Engineers are investigating the Agent portal and voice calls not functioning for a small subset of customers.

  2. identified Dec 09, 2025, 09:51 PM UTC

    We have identified and isolated the root cause to a single server. Efforts are underway to resolve the issue.

  3. resolved Dec 09, 2025, 10:45 PM UTC

    We have resolved the incident and services are fully operational.

Read the full incident report →

Minor November 13, 2025

Ytel Contact Center Outbound Call Connections

Detected by Pingoru
Nov 13, 2025, 03:21 PM UTC
Resolved
Nov 13, 2025, 04:41 PM UTC
Duration
1h 19m
Affected: Voice Calls
Timeline · 3 updates
  1. investigating Nov 13, 2025, 03:21 PM UTC

    We are currently receiving reports of inconsistent call connections. Our engineering team is actively investigating the issue to identify the cause and implement a resolution. We will provide updates here as more information becomes available. Thank you for your patience.

  2. monitoring Nov 13, 2025, 03:35 PM UTC

    Call connection reporting has returned to normal, and all services are operating as expected. Our team will continue to monitor system performance to ensure stability. Thank you for your patience while we resolved this issue. Team Ytel

  3. resolved Nov 13, 2025, 04:41 PM UTC

    Call connections continue to remain stable, and all systems are performing as expected. Our team will continue monitoring to ensure ongoing reliability. Team Ytel

Read the full incident report →

Minor November 12, 2025

Delayed Call recording conversion and SMS/ Call logs

Detected by Pingoru
Nov 12, 2025, 04:19 PM UTC
Resolved
Nov 13, 2025, 06:51 AM UTC
Duration
14h 32m
Affected: Call RecordingReporting
Timeline · 3 updates
  1. investigating Nov 12, 2025, 04:19 PM UTC

    We are currently experiencing delays in call recording conversions, which may result in recordings taking longer than usual to appear. Additionally, Call and SMS logs are temporarily unavailable in app,ytel reports. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience and understanding. Team Ytel

  2. identified Nov 12, 2025, 04:34 PM UTC

    The issue affecting Call and SMS logs has been resolved. Log data is now fully accessible in app.ytel. Please note that call recording conversions may still experience delays while our team is working to resolve the matter. Thank you for your patience and understanding.

  3. resolved Nov 13, 2025, 06:51 AM UTC

    All services have been fully restored. Call recording conversions, Call logs, and SMS logs are now processing and displaying as expected in app.ytel Thank you for your patience throughout this incident. Team Ytel

Read the full incident report →

Critical October 24, 2025

Contact Center not accessable

Detected by Pingoru
Oct 24, 2025, 03:10 PM UTC
Resolved
Oct 24, 2025, 03:26 PM UTC
Duration
15m
Affected: Contact Center Admin PortalData Center - EastContact Center Agent Portal
Timeline · 4 updates
  1. identified Oct 24, 2025, 02:53 PM UTC

    An internal network error is preventing Contact Center systems from being accessed, which is causing voice call failures. Our Engineers are reviewing and we will share an update as soon as we can.

  2. monitoring Oct 24, 2025, 03:10 PM UTC

    We have identified the issue as Hurricane Electric, one of our multiple ISP's, which we have removed from routing. This has resolved the issue and we are monitoring.

  3. monitoring Oct 24, 2025, 03:19 PM UTC

    We have identified the issue as Hurricane Electric, one of our multiple ISP's, which we have removed from routing. This has resolved the issue and we are monitoring.

  4. resolved Oct 24, 2025, 03:26 PM UTC

    This incident has been resolved. We recommend all Contact Center agents logout, perform a full clear of cache and cookies, and login again to reset connectivity.

Read the full incident report →

Minor October 23, 2025

Agent Latency monitoring is not displaying

Detected by Pingoru
Oct 23, 2025, 05:16 PM UTC
Resolved
Oct 23, 2025, 08:07 PM UTC
Duration
2h 51m
Affected: Contact Center Agent Latency Monitoring
Timeline · 2 updates
  1. investigating Oct 23, 2025, 05:16 PM UTC

    The Agent Latency monitoring tool in Contact Center is not displaying results as expected and our engineers are looking into the root cause.

  2. resolved Oct 23, 2025, 08:07 PM UTC

    Agent Latency Monitoring is now displaying as expected.

Read the full incident report →

Minor September 26, 2025

Agents unable to login and voice call degraded performance. Less than 10 customers impacted.

Detected by Pingoru
Sep 26, 2025, 03:34 PM UTC
Resolved
Sep 26, 2025, 05:13 PM UTC
Duration
1h 39m
Affected: Contact Center Agent PortalVoice Calls
Timeline · 4 updates
  1. investigating Sep 26, 2025, 03:34 PM UTC

    We are investigating reports of a single server not responding as expected. This impacts less than 10 customers and impacts agent ability to login and place/receive phone calls.

  2. identified Sep 26, 2025, 03:45 PM UTC

    We have identified the root cause as a failed power supply on a single server. We are in process of replacing the failed unit.

  3. monitoring Sep 26, 2025, 04:53 PM UTC

    We have replaced the failed hardware and are currently monitoring performance.

  4. resolved Sep 26, 2025, 05:13 PM UTC

    Our monitoring is complete. The impacted system is performing as expected.

Read the full incident report →

Minor September 3, 2025

"Forgot Password" is under maintenance

Detected by Pingoru
Sep 03, 2025, 05:32 PM UTC
Resolved
Sep 04, 2025, 05:40 PM UTC
Duration
1d
Affected: Account Management
Timeline · 3 updates
  1. investigating Sep 03, 2025, 05:32 PM UTC

    The "Forgot/Edit Password" feature is currently offline for maintenance. If you need assistance with resetting your password, please open a support ticket. We apologize for any inconveniences this may cause.

  2. identified Sep 03, 2025, 07:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 04, 2025, 05:40 PM UTC

    This incident has been resolved and the Forgot/Edit/Reset Password functionality has been fully restored.

Read the full incident report →

Critical August 28, 2025

Outbound Calls not completing as expected

Detected by Pingoru
Aug 28, 2025, 04:41 PM UTC
Resolved
Aug 28, 2025, 04:56 PM UTC
Duration
15m
Affected: Voice Calls
Timeline · 4 updates
  1. investigating Aug 28, 2025, 04:41 PM UTC

    We are investigating reports of voice calls not completing as expected. This is impacting outbound, inbound, and manual dialing

  2. identified Aug 28, 2025, 04:48 PM UTC

    Ytel Engineers have identified the root cause and are working towards resolution

  3. monitoring Aug 28, 2025, 04:50 PM UTC

    A fix has been implemented and we are seeing calls complete as expected. We will continue to monitor.

  4. resolved Aug 28, 2025, 04:56 PM UTC

    This matter has been fully resolved. Ytel Engineers will continue to monitor through the day.

Read the full incident report →