Ytel incident

Agents unable to login and voice call degraded performance. Less than 10 customers impacted.

Minor Resolved View vendor source →

Ytel experienced a minor incident on September 26, 2025 affecting Contact Center Agent Portal and Voice Calls, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 03:34 PM UTC
Resolved
Sep 26, 2025, 05:13 PM UTC
Duration
1h 39m
Detected by Pingoru
Sep 26, 2025, 03:34 PM UTC

Affected components

Contact Center Agent PortalVoice Calls

Update timeline

  1. investigating Sep 26, 2025, 03:34 PM UTC

    We are investigating reports of a single server not responding as expected. This impacts less than 10 customers and impacts agent ability to login and place/receive phone calls.

  2. identified Sep 26, 2025, 03:45 PM UTC

    We have identified the root cause as a failed power supply on a single server. We are in process of replacing the failed unit.

  3. monitoring Sep 26, 2025, 04:53 PM UTC

    We have replaced the failed hardware and are currently monitoring performance.

  4. resolved Sep 26, 2025, 05:13 PM UTC

    Our monitoring is complete. The impacted system is performing as expected.