You Need A Budget incident
Emails delayed (confirmation, password reset, or invitations to YNAB Together, etc.)
Resolved after 1 day 11 hours, affecting Web App (app.ynab.com) and Website (www.ynab.com), on August 25, 2024.
Emails are sending as expected, though note a short delay is still possible as the backlog of requests is resolved. Try your request again if you have not received your originally requested email after an hour (password reset, email confirmation, YNAB Together invitation, etc.). If you cannot request the email again, contact our Support team for help.
Affected components
Update timeline
- investigating Aug 25, 2024, 02:15 AM UTC
We are currently investigating.
- identified Aug 25, 2024, 12:20 PM UTC
We have identified the issue and are working on a fix. If you are waiting on an email confirmation email, a YNAB Together invitation email, a password reset email, or another confirmation from YNAB, note that you may experience a delay in receiving the message that could be over 24 hours.
- monitoring Aug 25, 2024, 09:53 PM UTC
A fix has been implemented and we're monitoring the situation. If you recently requested an email from YNAB you did not receive (password reset, email confirmation, YNAB Together invitation, etc.), please attempt to re-send. If you cannot re-send the email, contact our Support team for help.
- resolved Aug 26, 2024, 01:32 PM UTC
Emails are sending as expected, though note a short delay is still possible as the backlog of requests is resolved. Try your request again if you have not received your originally requested email after an hour (password reset, email confirmation, YNAB Together invitation, etc.). If you cannot request the email again, contact our Support team for help.
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