Resolved after 37 days, affecting Plaid and MX, on January 28, 2025.
After monitoring Scotiabank’s connection for the past few days, we’ve confirmed it's resolved. If you're still running into issues, please try to remove and re-add the connection, and if the issue persists, reach out to us at [email protected]!
Affected components
Update timeline
- investigating Jan 28, 2025, 09:49 PM UTC
We're investigating a spike in transactions not importing for Scotiabank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
- investigating Jan 30, 2025, 07:35 PM UTC
We've identified the cause of the issue and are working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your accounts up to date.
- identified Feb 13, 2025, 07:36 PM UTC
Our import providers are continuing to work on Scotiabank. We will keep an eye out for any share-worthy or actionable updates and post here as soon as we have one. Thank you for hanging in there!
- monitoring Feb 27, 2025, 10:08 PM UTC
Our Direct Import provider has resolved the issue with Scotiabank. Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!
- resolved Mar 06, 2025, 10:05 PM UTC
After monitoring Scotiabank’s connection for the past few days, we’ve confirmed it's resolved. If you're still running into issues, please try to remove and re-add the connection, and if the issue persists, reach out to us at [email protected]!
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