Yotpo incident

Customers are unable to log into Yotpo SMS & Email through Shopify

Major Resolved View vendor source →

Yotpo experienced a major incident on May 19, 2025 affecting Admin, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2025, 01:51 PM UTC
Resolved
May 19, 2025, 03:27 PM UTC
Duration
1h 36m
Detected by Pingoru
May 19, 2025, 01:51 PM UTC

Affected components

Admin

Update timeline

  1. investigating May 19, 2025, 01:51 PM UTC

    We are investigating an interruption in the Yotpo SMS & Email app, causing customers not being able to log into Yotpo SMS & Email through Shopify. At the moment we recommend logging in through https://email-and-sms.yotpo.com/ We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

  2. monitoring May 19, 2025, 03:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 19, 2025, 03:27 PM UTC

    This incident has been resolved.