Yotpo incident

Loyalty Membership Status Update Delay

Minor Resolved View vendor source →

Yotpo experienced a minor incident on June 16, 2025 affecting API, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2025, 07:56 PM UTC
Resolved
Jun 16, 2025, 11:23 PM UTC
Duration
3h 26m
Detected by Pingoru
Jun 16, 2025, 07:56 PM UTC

Affected components

API

Update timeline

  1. investigating Jun 16, 2025, 07:56 PM UTC

    We would like to inform you of a delay in updating customer platform account status causing delays in rewards. At the moment, there is a delay in updating customer loyalty membership statuses. As a result, some customers may not get opted into the program and not receive rewards. Important Note: This issue only affects users who are using Shopify’s Legacy Customer Accounts. If you’re using Shopify’s new customer account system, this incident does not apply to your store. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

  2. resolved Jun 16, 2025, 11:23 PM UTC

    The incident has been resolved.