Yoti experienced a minor incident on June 20, 2025 affecting Digital ID and Identity verification and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2025, 12:53 PM UTC
We are experiencing intermittent issues with some of our services.
- investigating Jun 20, 2025, 01:01 PM UTC
We are continuing to investigate this issue.
- investigating Jun 20, 2025, 01:14 PM UTC
We are continuing to investigate this issue.
- identified Jun 20, 2025, 01:23 PM UTC
We have identified the cause of this incident and we are working to restore the services as soon as possible.
- resolved Jun 20, 2025, 01:46 PM UTC
All services are fully operational. This incident has been resolved.
- postmortem Jun 23, 2025, 05:14 AM UTC
**Friday 20th June 2025 from 12:18 UTC - 13:34 UTC** We are writing to inform you about a service interruption that occurred On Friday, impacting some of Yoti's products for customers in the London area. Our Network Operations Center \(NOC\) team identified a major service outage with our primary Internet Service Provider \(ISP\) in London. This outage unfortunately prevented our secondary ISP from seamlessly taking over all traffic, due to the instability of the primary link. As a result, some of our products experienced temporary unavailability. Our Infrastructure team responded immediately and quickly implemented changes to route all traffic over our secondary link. We are pleased to confirm that service has now been fully restored. We sincerely apologise for any inconvenience this outage may have caused you. We understand the importance of reliable service and are reviewing this incident to further enhance the resilience of our network. We apologise for any inconvenience this outage has caused our customers.