Yext incident

US Customer Portal is Down

Critical Resolved View vendor source →
Started
Mar 04, 2026, 02:18 PM UTC
Resolved
Mar 04, 2026, 04:15 PM UTC
Duration
1h 57m
Detected by Pingoru
Mar 04, 2026, 02:18 PM UTC

Affected components

Management APIListings ScanningCustomer Portal LoginResellers Portal

Update timeline

  1. investigating Mar 04, 2026, 02:18 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 04, 2026, 02:25 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 04, 2026, 02:29 PM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 04, 2026, 02:45 PM UTC

    We have received reports from our ISP that they are experiencing an outage on our primary and backup links.

  5. monitoring Mar 04, 2026, 03:21 PM UTC

    Our ISP appears to have remediated the issue. We will continue to monitor the situation.

  6. resolved Mar 04, 2026, 04:15 PM UTC

    This incident is resolved.

  7. postmortem Mar 09, 2026, 01:01 PM UTC

    ### Summary From approximately 9:08 EST to 10:15 EST on March 4, 2026, the US Customer Portal, Management API, and Scan API were unavailable. ### Root Cause The incident was caused by an outage of the ISP for both our primary and backup links. ### Remediation The incident was resolved when our ISP remediated the issue.

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