YCloud Outage History

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YCloud had 10 outages in the last 2 years — averaging 0.4 incidents per month.

There were 10 YCloud outages since February 27, 2026. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ycloud.com

Minor September 15, 2026

Inbox outage - 20260915

Detected by Pingoru
Sep 15, 2026, 04:49 PM UTC
Resolved
Sep 15, 2026, 04:49 PM UTC
Duration
—
Affected: Inbox
Timeline · 3 updates
  1. identified Sep 15, 2026, 03:00 PM UTC

    Status: Identified Hi valued customers, We are investigating an issue where messages may unable to send from YCloud Inbox. We have identified the root cause and are actively working on a fix. Best regards, YCloud Team Affected components Inbox (Partial outage)

  2. monitoring Sep 15, 2026, 03:35 PM UTC

    Status: Monitoring A fix has been implemented and we are monitoring the results. Affected components Inbox (Partial outage)

  3. resolved Sep 15, 2026, 04:49 PM UTC

    Status: Resolved This incident has been resolved. Affected components Inbox (Operational)

Read the full incident report →

Minor July 19, 2026

WhatsApp Official API issues in 19th July

Detected by Pingoru
Jul 19, 2026, 09:37 AM UTC
Resolved
Jul 19, 2026, 09:37 AM UTC
Duration
—
Timeline · 3 updates
  1. identified Jul 19, 2026, 08:59 AM UTC

    Status: Identified We identified a WhatsApp Cloud API error. Some messages will response a '#200 OAuthException' error. More updates to follow shortly. Sun 19th July 17:00 UTC+8 YCloud Team Affected components WhatsApp Official API (Operated by Meta) (Partial outage)

  2. monitoring Jul 19, 2026, 09:32 AM UTC

    Status: Monitoring Monitoring The issue has been mitigated, and the affected services are recovering. We are continuing to monitor the situation closely to ensure service stability. Affected components WhatsApp Official API (Operated by Meta) (Partial outage)

  3. resolved Jul 19, 2026, 09:37 AM UTC

    Status: Resolved Resolved The issue has been resolved, and all affected services are operating normally. We will continue to monitor system performance to ensure ongoing stability. Affected components WhatsApp Official API (Operated by Meta) (Operational)

Read the full incident report →

Minor June 12, 2026

WhatsApp API Incident

Detected by Pingoru
Jun 12, 2026, 03:43 PM UTC
Resolved
Jun 12, 2026, 03:43 PM UTC
Duration
—
Timeline · 2 updates
  1. investigating Jun 12, 2026, 01:46 PM UTC

    Status: Investigating At approximately 9:35 PM Beijing Time on June 12, the WhatsApp API appeared to experience a widespread outage. Further updates will follow as they become available. Affected components WhatsApp Official API (Operated by Meta) (Partial outage)

  2. resolved Jun 12, 2026, 03:43 PM UTC

    Status: Resolved Around 23:38 (GTM+8), the fault was basically alleviated. Over the past period,Meta Platforms experienced a large-scale global outage , affecting services including but not limited to WhatsApp API, Meta Ads, Facebook Login, and related personal services such as Facebook and Instagram. For details on the progress and causes of the event, please follow: https://metastatus.com/whatsapp-business-api Based on past experience: Message requests that fail to send during a fault will not be automatically resent; if necessary, they need to be resent manually. User uplink messages during the fault period will most likely be retransmitted within a certain period in the future. Affected components WhatsApp Official API (Operated by Meta) (Operational)

Read the full incident report →

Minor May 19, 2026

WhatsApp Service Alert 5.19

Detected by Pingoru
May 19, 2026, 04:54 AM UTC
Resolved
May 19, 2026, 04:54 AM UTC
Duration
—
Timeline · 2 updates
  1. identified May 19, 2026, 04:39 AM UTC

    Status: Identified Currently, there appears to be a large-scale failure in the WhatsApp service. The fault is manifested as the absence of a sent receipt after message submission. Waiting for the WhatsApp team's update progress. YCloud Team Affected components WhatsApp Official API (Operated by Meta) (Partial outage)

  2. resolved May 19, 2026, 04:54 AM UTC

    Status: Resolved 【WhatsApp Service Alert 5.19】 Observation has now resumed, with the affected time period approximately from 12:00 to 12:45. Currently, it is observed that the WhatsApp service is backfilling webhook pushes. If there are no new issues, the alarm information will no longer be updated. YCloud Team Affected components WhatsApp Official API (Operated by Meta) (Operational)

Read the full incident report →

Minor March 25, 2026

Service Disruption Notice – Partial Traffic Impact

Detected by Pingoru
Mar 25, 2026, 11:00 AM UTC
Resolved
Mar 25, 2026, 11:00 AM UTC
Duration
—
Affected: InboxCampaignShopLoginAI AgentWebhookContactCallingJourneyCTWAREST API
Timeline · 1 update
  1. resolved Mar 25, 2026, 11:00 AM UTC

    Status: Resolved During a rolling upgrade of our network acceleration nodes, an incorrect configuration by our operations team caused part of the traffic to fall back to the origin, resulting in a service disruption. The configuration has now been rolled back and the upgrade process has been stopped. Impact period: March 25, 19:00–19:20 GMT+8 Affected traffic: Approximately 30% of API requests We apologize for any inconvenience caused and are reviewing the process to prevent similar issues in the future. Affected components CTWA (Operational) Contact (Operational) AI Agent (Operational) Campaign (Operational) Journey (Operational) Shop (Operational) WhatsApp Official API (Operated by Meta) (Operational) Webhook (Operational) Login (Operational) Calling (Operational) Inbox (Operational) REST API (Operational)

Read the full incident report →

Minor March 3, 2026

Significant Drop in Marketing Message Delivery Rate due to 131049

Detected by Pingoru
Mar 03, 2026, 03:38 AM UTC
Resolved
Mar 03, 2026, 03:38 AM UTC
Duration
—
Timeline · 2 updates
  1. identified Mar 02, 2026, 06:10 PM UTC

    Status: Identified Starting March 2, the delivery rate of Marketing template messages has significantly decreased, with a large number of failed code 131049 observed. This code (131049) indicates that Meta chose not to deliver the message to maintain a healthy ecosystem engagement. This issue has been confirmed by WhatsApp side, and they are working to resolve the issue. YCloud team will provide timely updates as soon as there is progress.

  2. resolved Mar 03, 2026, 03:38 AM UTC

    Status: Resolved The fix for the disruptions impacting Marketing Messages API has been deployed and this issue is now resolved. Thank you for your patience.

Read the full incident report →

Minor February 27, 2026

Login Issues

Detected by Pingoru
Feb 27, 2026, 07:37 AM UTC
Resolved
Feb 27, 2026, 07:37 AM UTC
Duration
—
Affected: InboxCampaignShopLoginAI AgentWebhookContactCallingJourneyCTWAREST API
Timeline · 2 updates
  1. investigating Feb 27, 2026, 07:01 AM UTC

    Status: Investigating We are aware that some users are experiencing difficulties logging in. Our team is currently working to resolve this as quickly as possible. We apologize for the disruption and thank you for your understanding. Affected components REST API (Operational) Webhook (Operational) AI Agent (Operational) Login (Degraded performance) Journey (Operational) Calling (Operational) Inbox (Operational) CTWA (Operational) Contact (Operational) Campaign (Operational) Shop (Operational)

  2. resolved Feb 27, 2026, 07:37 AM UTC

    Status: Resolved We have resolved an issue that caused login failures for some users over a period of 37 minutes. This was due to a backend refactoring of our template functions. Affected components Campaign (Operational) Inbox (Operational) Shop (Operational) CTWA (Operational) Webhook (Operational) Login (Operational) Journey (Operational) Calling (Operational) REST API (Operational) Contact (Operational) AI Agent (Operational)

Read the full incident report →