YCloud Outage History

YCloud had 8 outages in the last 2 years — averaging 0.3 incidents per month.

There were 8 YCloud outages since February 27, 2026. Each is summarised below — incident details, duration, and resolution information.

Minor June 12, 2026

WhatsApp API Incident

Timeline · 2 updates

investigating Jun 12, 2026, 01:46 PM UTC

Status: Investigating At approximately 9:35 PM Beijing Time on June 12, the WhatsApp API appeared to experience a widespread outage. Further updates will follow as they become available. Affected components WhatsApp Official API (Operated by Meta) (Partial outage)
resolved Jun 12, 2026, 03:43 PM UTC

Status: Resolved Around 23:38 (GTM+8), the fault was basically alleviated. Over the past period,Meta Platforms experienced a large-scale global outage , affecting services including but not limited to WhatsApp API, Meta Ads, Facebook Login, and related personal services such as Facebook and Instagram. For details on the progress and causes of the event, please follow: https://metastatus.com/whatsapp-business-api Based on past experience: Message requests that fail to send during a fault will not be automatically resent; if necessary, they need to be resent manually. User uplink messages during the fault period will most likely be retransmitted within a certain period in the future. Affected components WhatsApp Official API (Operated by Meta) (Operational)

Minor May 19, 2026

Timeline · 2 updates

identified May 19, 2026, 04:39 AM UTC

Status: Identified Currently, there appears to be a large-scale failure in the WhatsApp service. The fault is manifested as the absence of a sent receipt after message submission. Waiting for the WhatsApp team's update progress. YCloud Team Affected components WhatsApp Official API (Operated by Meta) (Partial outage)
resolved May 19, 2026, 04:54 AM UTC

Status: Resolved 【WhatsApp Service Alert 5.19】 Observation has now resumed, with the affected time period approximately from 12:00 to 12:45. Currently, it is observed that the WhatsApp service is backfilling webhook pushes. If there are no new issues, the alarm information will no longer be updated. YCloud Team Affected components WhatsApp Official API (Operated by Meta) (Operational)

Minor March 25, 2026

Minor March 25, 2026

Affected: InboxCampaignShopLoginAI AgentWebhookContactCallingJourneyCTWAREST API

Timeline · 1 update

resolved Mar 25, 2026, 11:00 AM UTC

Status: Resolved During a rolling upgrade of our network acceleration nodes, an incorrect configuration by our operations team caused part of the traffic to fall back to the origin, resulting in a service disruption. The configuration has now been rolled back and the upgrade process has been stopped. Impact period: March 25, 19:00–19:20 GMT+8 Affected traffic: Approximately 30% of API requests We apologize for any inconvenience caused and are reviewing the process to prevent similar issues in the future. Affected components CTWA (Operational) Contact (Operational) AI Agent (Operational) Campaign (Operational) Journey (Operational) Shop (Operational) WhatsApp Official API (Operated by Meta) (Operational) Webhook (Operational) Login (Operational) Calling (Operational) Inbox (Operational) REST API (Operational)

Minor March 3, 2026

Timeline · 2 updates

identified Mar 02, 2026, 06:10 PM UTC

Status: Identified Starting March 2, the delivery rate of Marketing template messages has significantly decreased, with a large number of failed code 131049 observed. This code (131049) indicates that Meta chose not to deliver the message to maintain a healthy ecosystem engagement. This issue has been confirmed by WhatsApp side, and they are working to resolve the issue. YCloud team will provide timely updates as soon as there is progress.
resolved Mar 03, 2026, 03:38 AM UTC

Status: Resolved The fix for the disruptions impacting Marketing Messages API has been deployed and this issue is now resolved. Thank you for your patience.

Minor February 27, 2026

Major February 27, 2026

Minor February 27, 2026

Affected: InboxCampaignShopLoginAI AgentWebhookContactCallingJourneyCTWAREST API

Timeline · 2 updates

investigating Feb 27, 2026, 07:01 AM UTC

Status: Investigating We are aware that some users are experiencing difficulties logging in. Our team is currently working to resolve this as quickly as possible. We apologize for the disruption and thank you for your understanding. Affected components REST API (Operational) Webhook (Operational) AI Agent (Operational) Login (Degraded performance) Journey (Operational) Calling (Operational) Inbox (Operational) CTWA (Operational) Contact (Operational) Campaign (Operational) Shop (Operational)
resolved Feb 27, 2026, 07:37 AM UTC

Status: Resolved We have resolved an issue that caused login failures for some users over a period of 37 minutes. This was due to a backend refactoring of our template functions. Affected components Campaign (Operational) Inbox (Operational) Shop (Operational) CTWA (Operational) Webhook (Operational) Login (Operational) Journey (Operational) Calling (Operational) REST API (Operational) Contact (Operational) AI Agent (Operational)