YCloud incident
Service Disruption Notice – Partial Traffic Impact
Affected components
Update timeline
- resolved Mar 25, 2026, 11:00 AM UTC
Status: Resolved During a rolling upgrade of our network acceleration nodes, an incorrect configuration by our operations team caused part of the traffic to fall back to the origin, resulting in a service disruption. The configuration has now been rolled back and the upgrade process has been stopped. Impact period: March 25, 19:00–19:20 GMT+8 Affected traffic: Approximately 30% of API requests We apologize for any inconvenience caused and are reviewing the process to prevent similar issues in the future. Affected components CTWA (Operational) Contact (Operational) AI Agent (Operational) Campaign (Operational) Journey (Operational) Shop (Operational) WhatsApp Official API (Operated by Meta) (Operational) Webhook (Operational) Login (Operational) Calling (Operational) Inbox (Operational) REST API (Operational)
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