YCloud experienced a minor incident on February 27, 2026 affecting Inbox and Campaign and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2026, 07:01 AM UTC
Status: Investigating We are aware that some users are experiencing difficulties logging in. Our team is currently working to resolve this as quickly as possible. We apologize for the disruption and thank you for your understanding. Affected components REST API (Operational) Webhook (Operational) AI Agent (Operational) Login (Degraded performance) Journey (Operational) Calling (Operational) Inbox (Operational) CTWA (Operational) Contact (Operational) Campaign (Operational) Shop (Operational)
- resolved Feb 27, 2026, 07:37 AM UTC
Status: Resolved We have resolved an issue that caused login failures for some users over a period of 37 minutes. This was due to a backend refactoring of our template functions. Affected components Campaign (Operational) Inbox (Operational) Shop (Operational) CTWA (Operational) Webhook (Operational) Login (Operational) Journey (Operational) Calling (Operational) REST API (Operational) Contact (Operational) AI Agent (Operational)