Resolved after 25 minutes, affecting Inbox and Others (Campaign) and 1 more, on February 27, 2026.
We have resolved the issue that caused message timeouts. This was due to a recent modification of our template API. We have rolled back the changes, and all services are now fully restored. We apologize for the disruption and thank you for your understanding.
Affected components
Update timeline
- investigating Feb 27, 2026, 07:01 AM UTC
We are currently investigating an issue that is causing some messages to time out and fail to send. Our engineering team is actively working on a resolution to restore normal service as quickly as possible. We will provide further updates as more information becomes available.
- resolved Feb 27, 2026, 07:26 AM UTC
We have resolved the issue that caused message timeouts. This was due to a recent modification of our template API. We have rolled back the changes, and all services are now fully restored. We apologize for the disruption and thank you for your understanding.
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