Resolved after 2 hours 26 minutes, affecting Corporate Support / Sales Phone System, on September 18, 2023.
Initial tests show calls are now working both inbound and outbound. We will continue to monitor.
Affected components
Update timeline
- investigating Sep 18, 2023, 03:47 PM UTC
We have detected and are investigating a problem with the SPOT Corporate phone system. In the meantime, please feel free to reach out to us via the SPOT Support Portal.
- investigating Sep 18, 2023, 04:09 PM UTC
We are continuing our investigation. For technical support, please reach out via Spot Portal.
- investigating Sep 18, 2023, 04:25 PM UTC
We are continuing our investigation. For technical support, please reach out via Spot Portal.
- investigating Sep 18, 2023, 04:26 PM UTC
We are continuing to investigate this issue.
- investigating Sep 18, 2023, 04:45 PM UTC
We are continuing to investigate this issue.
- identified Sep 18, 2023, 05:02 PM UTC
We have identified a likely cause of the phone outage and are implementing a fix.
- investigating Sep 18, 2023, 05:29 PM UTC
Our mitigation efforts did not produce the stability we were looking for and more investigation is ongoing.
- investigating Sep 18, 2023, 05:48 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 18, 2023, 05:55 PM UTC
Initial tests show calls are now working both inbound and outbound. We will continue to monitor.
- resolved Sep 18, 2023, 06:13 PM UTC
This incident has been resolved.
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