Xplor Spot Outage History

Xplor Spot had 7 outages in the last 2 years totaling 83h 2m of downtime, averaging 0.3 incidents per month.

There were 7 Xplor Spot outages since March 1, 2025 totaling 83h 2m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.spotpos.com

Minor September 8, 2026

SPOT Hosted - Database Service Degradation

Detected by Pingoru: Sep 08, 2026, 09:05 PM UTC
Resolved: Sep 09, 2026, 01:02 AM UTC
Duration: 3h 56m

Affected: SPOT Application ServersSPOT Database Servers

Timeline · 3 updates

investigating Sep 08, 2026, 09:05 PM UTC

We are currently investigating service degradation affecting our hosted databases. Users may experience disruptions in SPOT and other dependent services.
monitoring Sep 08, 2026, 10:48 PM UTC

We have identified the likely root cause and implemented a fix. Our team is actively monitoring the environment to validate the solution and confirm that services remain stable.
resolved Sep 09, 2026, 01:02 AM UTC

This incident has been resolved

Read the full incident report →

Major July 7, 2026

SPOT Hosted - Service Degradation

Detected by Pingoru: Jul 07, 2026, 04:37 PM UTC
Resolved: Jul 08, 2026, 03:48 PM UTC
Duration: 23h 11m

Affected: SPOT Application ServersWeb ServiceSPOT Database ServersAutomated Conveyor ServiceKiosk ServiceConnectCustomerConnect - Web ServiceCustomerConnect - Mobile ServiceDashboard ServiceProductionTrac ServiceDeliveryConnect - Mobile ServicePrint ServiceNetwork Infrastructure

Timeline · 3 updates

investigating Jul 07, 2026, 04:37 PM UTC

We are currently investigating with our upstream provider service degradation related to our hosted environment servers.
monitoring Jul 07, 2026, 05:42 PM UTC

At this time, the team continues to work closely with Microsoft to pause the ongoing maintenance activities. While we are beginning to see signs of improvement, the situation remains under active monitoring and assessment.
resolved Jul 08, 2026, 03:48 PM UTC

The incident has been resolved, and the maintenance activity that Microsoft was performing has been rescheduled.

Read the full incident report →

Major May 18, 2026

Temporary Interruption to SPOT Cloud Services

Detected by Pingoru: May 18, 2026, 11:26 PM UTC
Resolved: May 19, 2026, 12:57 AM UTC
Duration: 1h 30m

Timeline · 2 updates

monitoring May 18, 2026, 11:26 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 19, 2026, 12:57 AM UTC

This incident has been resolved.

Read the full incident report →

Minor March 6, 2026

SPOT Hosted - Network Service Degradation

Detected by Pingoru: Mar 06, 2026, 04:13 PM UTC
Resolved: Mar 06, 2026, 08:48 PM UTC
Duration: 4h 34m

Affected: SPOT Application ServersWeb ServiceSPOT Database ServersAutomated Conveyor ServiceKiosk ServiceCustomerConnect - Web ServiceCustomerConnect - Mobile ServiceDashboard ServiceProductionTrac ServiceDeliveryConnect - Mobile ServicePrint ServiceNetwork Infrastructure

Timeline · 8 updates

investigating Mar 06, 2026, 04:13 PM UTC

We are currently investigating network connectivity service degradation related to our hosted environment.
identified Mar 06, 2026, 05:10 PM UTC

The issue has been identified and a fix is being implemented.
investigating Mar 06, 2026, 05:21 PM UTC

We are investigating additional disruptions to service.
investigating Mar 06, 2026, 06:14 PM UTC

We are continuing to investigate this issue.
investigating Mar 06, 2026, 06:52 PM UTC

We are continuing to investigate this issue.
monitoring Mar 06, 2026, 07:24 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Mar 06, 2026, 07:48 PM UTC

We are continuing to monitor for any further issues.
resolved Mar 06, 2026, 08:48 PM UTC

This incident has been resolved.

Read the full incident report →

Major February 19, 2026

SPOT Corporate - Phone System Service

Detected by Pingoru: Feb 19, 2026, 01:11 AM UTC
Resolved: Feb 20, 2026, 02:08 PM UTC
Duration: 1d 12h

Affected: Corporate Support / Sales Phone System

Timeline · 2 updates

identified Feb 19, 2026, 01:11 AM UTC

We are currently working to remediate service disruptions affecting the corporate phone system. At this time, the issue is impacting our Implementation and Sales teams. If you need to reach the Sales team during this time, please contact them directly at [email protected], and a member of the team will respond as promptly as possible. Please note that our Support team is not affected and remains available through normal support channels.
resolved Feb 20, 2026, 02:08 PM UTC

This incident has been resolved.

Read the full incident report →

Major October 3, 2025

SPOT Corporate - Corporate Services Degraded

Detected by Pingoru: Oct 03, 2025, 10:45 PM UTC
Resolved: Oct 04, 2025, 04:14 AM UTC
Duration: 5h 29m

Affected: Corporate Support / Sales Phone System

Timeline · 3 updates

investigating Oct 03, 2025, 10:45 PM UTC

We are currently investigating service degradation with internal corporate services and resources.
identified Oct 04, 2025, 03:56 AM UTC

The issue has been identified and a fix is being implemented.
resolved Oct 04, 2025, 04:14 AM UTC

This incident has been resolved.

Read the full incident report →

Critical March 1, 2025

SPOT Hosted - App Server Service Degradation

Detected by Pingoru: Mar 01, 2025, 09:23 AM UTC
Resolved: Mar 01, 2025, 04:45 PM UTC
Duration: 7h 21m

Affected: SPOT Application Servers

Timeline · 3 updates

investigating Mar 01, 2025, 09:23 AM UTC

We are currently investigating a service outage related to our Citrix application servers.
monitoring Mar 01, 2025, 11:02 AM UTC

We have identified the issue and implemented a fix. We will continue to monitor new Citrix sessions.
resolved Mar 01, 2025, 04:45 PM UTC

This incident has been resolved.

Read the full incident report →