Xplor Spot incident

SPOT Hosted - Database Service Degradation

Resolved after 2 days 21 hours, affecting SPOT Database Servers and Connect and 1 more, on January 13, 2024.

resolved Jan 16, 2024, 05:17 PM UTC

We will continue to monitor application performance and implement additional enhancements.

Started
Jan 13, 2024, 07:40 PM UTC
Resolved
Jan 16, 2024, 05:17 PM UTC
Duration
2d 21h
Detected by Pingoru
Jan 13, 2024, 07:40 PM UTC

Affected components

SPOT Database ServersConnectCustomerConnect - Web ServiceCustomerConnect - Mobile ServiceDeliveryConnect - Mobile Service

Update timeline

  1. investigating Jan 13, 2024, 07:40 PM UTC

    We are currently investigating Spot performance degradation. Users may experience intermittent slowness across different Spot services.

  2. resolved Jan 16, 2024, 05:17 PM UTC

    We will continue to monitor application performance and implement additional enhancements.

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