Xneelo incident

Intermittent authentication failures for card payments

Xneelo experienced a minor incident on May 14, 2026 affecting xneelo service, lasting 32m. The incident has been resolved; the full update timeline is below.

Started: May 14, 2026, 10:40 AM UTC
Resolved: May 14, 2026, 11:12 AM UTC
Duration: 32m
Detected by Pingoru: May 14, 2026, 10:40 AM UTC

Affected components

xneelo service

Update timeline

resolved May 14, 2026, 11:12 AM UTC

We are aware of an intermittent issue affecting card payments, where customers may receive the following error after approving payment: {"response":{"rmsg":"Bad Request"}} This currently affects: New domain registration orders within the xneelo Control Panel. Payments for outstanding invoices. Our third party provider is actively investigating and working to resolve the issue as quickly as possible. Update: The cause has been identified, and our third-party provider is working to resolve the issue.
resolved May 21, 2026, 10:59 AM UTC

We are aware of an intermittent issue affecting card payments, where customers may receive the following error after approving payment: {"response":{"rmsg":"Bad Request"}} This currently affects: New domain registration orders within the xneelo Control Panel. Payments for outstanding invoices. Our third party provider is actively investigating and working to resolve the issue as quickly as possible. Update: The cause has been identified, and our third-party provider is working to resolve the issue.