Xero incident

Global: Xero - customers may be experiencing slowness when navigating Xero

Major Resolved View vendor source →

Xero experienced a major incident on June 12, 2025 affecting Xero Platform and Settings and Invoicing, Bills & Quotes, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 02:31 AM UTC
Resolved
Jun 12, 2025, 03:14 AM UTC
Duration
42m
Detected by Pingoru
Jun 12, 2025, 02:31 AM UTC

Affected components

Xero Platform and SettingsInvoicing, Bills & Quotes

Update timeline

  1. identified Jun 12, 2025, 02:31 AM UTC

    We have identified what is impacting some customers experiencing slowness in Xero. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 2:30am UTC

  2. monitoring Jun 12, 2025, 02:44 AM UTC

    Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 2:43am UTC

  3. resolved Jun 12, 2025, 03:14 AM UTC

    Our team has resolved the issue impacting some customers experiencing slowness in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and worked to restore service.