Xendit incident

Payouts Disruption in Philippines

Resolved after 1 hour 9 minutes, affecting Disbursement - GCASH and Disbursement - Other Philippines banks and E-Wallets and 1 more, on November 7, 2026.

identified Nov 07, 2026, 05:00 PM UTC

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_GCASH: 1-50000 PH_MET: 1-50000

Started
Nov 07, 2026, 04:30 PM UTC
Resolved
Nov 07, 2026, 05:40 PM UTC
Duration
1h 9m
Detected by Pingoru
Nov 07, 2026, 04:30 PM UTC

Affected components

Disbursement - GCASHDisbursement - Other Philippines banks and E-WalletsRemittance Payouts

Update timeline

  1. identified Nov 07, 2026, 04:30 PM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001

  2. identified Nov 07, 2026, 04:40 PM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

  3. identified Nov 07, 2026, 04:50 PM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_MET: 1-50000

  4. identified Nov 07, 2026, 05:00 PM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_GCASH: 1-50000 PH_MET: 1-50000

  5. resolved Nov 07, 2026, 05:40 PM UTC

    This incident has been resolved.

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