Xendit incident

Payouts Disruption in Philippines

Resolved after 1 hour 29 minutes, affecting Disbursement - BPI and Disbursement - GCASH and 1 more, on October 23, 2026.

identified Oct 23, 2026, 05:40 PM UTC

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

Started: Oct 23, 2026, 04:20 PM UTC
Resolved: Oct 23, 2026, 05:50 PM UTC
Duration: 1h 29m
Detected by Pingoru: Oct 23, 2026, 04:20 PM UTC

Affected components

Disbursement - BPIDisbursement - GCASHDisbursement - PaymayaDisbursement - Other Philippines banks and E-WalletsRemittance Payouts

Update timeline

identified Oct 23, 2026, 04:20 PM UTC

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: All amount
identified Oct 23, 2026, 04:30 PM UTC

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000
identified Oct 23, 2026, 04:40 PM UTC

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: All amount
identified Oct 23, 2026, 05:10 PM UTC

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001
identified Oct 23, 2026, 05:20 PM UTC

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000
identified Oct 23, 2026, 05:30 PM UTC

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001
identified Oct 23, 2026, 05:40 PM UTC

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000
resolved Oct 23, 2026, 05:50 PM UTC

This incident has been resolved.

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