Xactus incident

Elevated Xactus360 API response times between 1:17 pm and 1:22 pm EST on July 31st

Minor Resolved View vendor source →

Xactus experienced a minor incident on July 31, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2025, 06:50 PM UTC
Resolved
Jul 31, 2025, 05:17 PM UTC
Duration
—
Detected by Pingoru
Jul 31, 2025, 06:50 PM UTC

Update timeline

  1. resolved Jul 31, 2025, 06:50 PM UTC

    Elevated response times in Xactus360 MISMO API were observed between 1:17 pm and 1:22 pm EST today. The issue subsided on its own without intervention. Xactus engineering found this to have been caused by a previously known issue with Oracle DB spool insert performance irregularities. A permanent fix for this problem is underway.