WW Norton and Company incident
Investigating intermittent issues with credit card processing
WW Norton and Company experienced a notice incident on August 30, 2023 affecting wwnorton.com (main website) and Norton Ebooks and 1 more component, lasting 8h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 30, 2023, 03:42 AM UTC
We are investigating reports of intermittent issues with credit card processing on digital product orders. We will post updates to this status page and you can contact us via support.wwnorton.com/request if you need assistance in the meantime.
- monitoring Aug 30, 2023, 05:27 AM UTC
A fix has been implemented and we are monitoring the system to ensure that the intermittent credit card processing issue is resolved. If you need assistance, please contact our support team via support.wwnorton.com/request.
- resolved Aug 30, 2023, 12:29 PM UTC
This issue has been resolved. If you experienced any issues, please contact us via support.wwnorton.com/request.