WW Norton and Company incident
"Page not found" errors in Norton Ebooks and Norton Illumine
WW Norton and Company experienced a minor incident on August 30, 2023 affecting Norton Ebooks and Norton Illumine, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 30, 2023, 09:04 PM UTC
We have identified a bug in Norton Ebooks and Norton Illumine that may lead users to a page with a red exclamation mark accompanied by a message stating "page not found." Fixes to this bug will be deployed on Thursday, 8/31, and Friday, 9/1. If you or a student experience this problem, please report it to our support team at https://support.wwnorton.com/request
- resolved Sep 01, 2023, 06:26 PM UTC
We have released fixes to the "page not found" errors impacting some users in Norton Ebooks and Norton Illumine. This incident is now resolved. If you or a student continue to experience this problem, please report it to our support team at https://support.wwnorton.com/request