WW Norton and Company incident
Smartwork Organic Chemistry Multi-step grading incorrectly
WW Norton and Company experienced a minor incident on October 4, 2023 affecting Smartwork5, lasting 19h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Smartwork5
Update timeline
- identified Oct 04, 2023, 09:23 PM UTC
Smartwork for Organic Chemistry is currently grading some mechanism questions involving arrow-pushing incorrectly. The root cause has been identified, and questions where arrows are being drawn from equivalent lone pairs, or to equivalent hydrogen atoms, are registering as incorrect due to the error. A fix has been found and the issue should be resolved around lunchtime (ET) tomorrow (Thursday).
- resolved Oct 05, 2023, 04:47 PM UTC
This incident has been resolved.