WW Norton and Company incident
Digital product order processing disruption
WW Norton and Company experienced a minor incident on February 1, 2024 affecting wwnorton.com (main website), lasting 18h 40m. The incident has been resolved; the full update timeline is below.
Affected components
wwnorton.com (main website)
Update timeline
- investigating Feb 01, 2024, 07:24 PM UTC
We are currently investigating an issue with order processing for digital product purchases. Access to existing digital products is not impacted. Students may register for trial access or redeem a code without issue. If you need help as we work to resolve this, please contact our Support team via support.wwnorton.com/request
- monitoring Feb 01, 2024, 08:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 02, 2024, 02:04 PM UTC
This incident has been resolved.