WW Norton and Company incident

Investigating reports of users getting logged out of digital products

Minor Resolved View vendor source →

WW Norton and Company experienced a minor incident on October 17, 2023 affecting Norton Ebooks and Norton Illumine and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2023, 03:12 PM UTC
Resolved
Oct 17, 2023, 03:36 PM UTC
Duration
24m
Detected by Pingoru
Oct 17, 2023, 03:12 PM UTC

Affected components

Norton EbooksNorton IllumineInQuizitiveSmartwork5

Update timeline

  1. investigating Oct 17, 2023, 03:12 PM UTC

    We are investigating reports of users getting logged out of digital products. We will post updates to this status page and you can contact us via support.wwnorton.com/request if you need assistance in the meantime.

  2. monitoring Oct 17, 2023, 03:20 PM UTC

    A fix has been implemented and we are monitoring the results. Please contact us via support.wwnorton.com/request if you need assistance following this incident.

  3. resolved Oct 17, 2023, 03:36 PM UTC

    This incident has been resolved. Please contact us via support.wwnorton.com/request if you need further assistance.