WW Norton and Company experienced a critical incident on November 1, 2023 affecting wwnorton.com (main website), lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
wwnorton.com (main website)
Update timeline
- investigating Nov 01, 2023, 05:02 PM UTC
We are investigating an issue with wwnorton.com pages not loading. We will provide an update within the hour. Please contact the support desk for assistance: support.wwnorton.com/request
- resolved Nov 01, 2023, 05:45 PM UTC
This incident has been resolved. We will continue to monitor wwnorton.com. Please contact the support desk for assistance: support.wwnorton.com/request