WW Norton and Company incident

Select videos and flashcards loading issue

Minor Resolved View vendor source →

WW Norton and Company experienced a minor incident on July 15, 2024 affecting wwnorton.com (main website) and Additional Digital Resources, lasting 21h 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2024, 04:18 PM UTC
Resolved
Jul 16, 2024, 01:40 PM UTC
Duration
21h 22m
Detected by Pingoru
Jul 15, 2024, 04:18 PM UTC

Affected components

wwnorton.com (main website)Additional Digital Resources

Update timeline

  1. investigating Jul 15, 2024, 04:18 PM UTC

    We are investigating an issue where some flashcards and videos on our website are failing to load. We will provide updates as we make progress with the investigation.

  2. resolved Jul 16, 2024, 01:40 PM UTC

    This incident has been resolved. If you continue to experience issues, please contact our support team at https://support.wwnorton.com/request.