WW Norton and Company incident

Website and digital order processing disruption

Minor Resolved View vendor source →

WW Norton and Company experienced a minor incident on July 22, 2024 affecting wwnorton.com (main website) and Norton Ebooks and 1 more component, lasting 5h 56m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2024, 06:45 AM UTC
Resolved
Jul 22, 2024, 12:41 PM UTC
Duration
5h 56m
Detected by Pingoru
Jul 22, 2024, 06:45 AM UTC

Affected components

wwnorton.com (main website)Norton EbooksNorton IllumineInQuizitiveSmartwork5Norton TestmakerAdditional Digital Resources

Update timeline

  1. investigating Jul 22, 2024, 06:45 AM UTC

    We are currently investigating an issue with order processing for new product purchases. Customers are unable to complete new purchases or create new accounts. Access to existing digital product accounts is not impacted. If you need help as we work to resolve this, please contact our Support team via support.wwnorton.com/request

  2. monitoring Jul 22, 2024, 11:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 22, 2024, 12:41 PM UTC

    This incident has been resolved. If you need additional assistance, please contact us via support.wwnorton.com/request