WW Norton and Company incident

Smartwork issues being investigated

Major Resolved View vendor source →

WW Norton and Company experienced a major incident on August 22, 2024 affecting Smartwork5, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2024, 06:26 PM UTC
Resolved
Aug 22, 2024, 09:56 PM UTC
Duration
3h 30m
Detected by Pingoru
Aug 22, 2024, 06:26 PM UTC

Affected components

Smartwork5

Update timeline

  1. investigating Aug 22, 2024, 06:26 PM UTC

    We've received reports of some users not able to access Smartwork. We're working on this and will post an update as soon as we can.

  2. investigating Aug 22, 2024, 06:26 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 22, 2024, 07:46 PM UTC

    We have identified the root cause of the issue and are working to resolve it. We apologize for any inconvenience.

  4. resolved Aug 22, 2024, 09:56 PM UTC

    This incident has been resolved. We apologize for any inconvenience.