WW Norton and Company incident

Intermittent slow loading of digital products

Minor Resolved View vendor source →

WW Norton and Company experienced a minor incident on August 28, 2024 affecting Norton Ebooks and Norton Illumine and 1 more component, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2024, 05:03 PM UTC
Resolved
Aug 28, 2024, 07:59 PM UTC
Duration
2h 56m
Detected by Pingoru
Aug 28, 2024, 05:03 PM UTC

Affected components

Norton EbooksNorton IllumineInQuizitiveSmartwork5

Update timeline

  1. investigating Aug 28, 2024, 05:03 PM UTC

    We are currently investigating reports of digital products loading slowly. We'll provide more updates as they become available.

  2. monitoring Aug 28, 2024, 05:43 PM UTC

    We have made adjustments to our infrastructure and this issue should now be resolved. We will continue monitoring to ensure that all digital products are fully operational. If you experience any problems, please contact Norton's support team at https://support.wwnorton.com/request

  3. resolved Aug 28, 2024, 07:59 PM UTC

    This incident has been resolved.