WW Norton and Company incident

Smartwork User Information re 12/5 Release

Notice Resolved View vendor source →

WW Norton and Company experienced a notice incident on December 5, 2024 affecting Smartwork5, lasting 6h 27m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2024, 02:40 PM UTC
Resolved
Dec 05, 2024, 09:07 PM UTC
Duration
6h 27m
Detected by Pingoru
Dec 05, 2024, 02:40 PM UTC

Affected components

Smartwork5

Update timeline

  1. monitoring Dec 05, 2024, 02:40 PM UTC

    Attention Smartwork Users: Due to a release on Thursday, December 5th, you might need to clear your cache in order to continue working in Smartwork. Here are instructions if you need them: https://knowledgebase.wwnorton.com/help/clearing-cache. We apologize for any inconvenience.

  2. resolved Dec 05, 2024, 09:07 PM UTC

    This incident has been resolved.