WW Norton and Company incident
Exports failing in Norton Testmaker
WW Norton and Company experienced a minor incident on December 18, 2024 affecting Norton Testmaker, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 18, 2024, 08:43 PM UTC
We are investigating errors when users attempt to export content from Norton Testmaker, with a message stating that "generating export file failed." If you experience this problem, please contact Norton's support team at https://support.wwnorton.com/request We will provide further updates as we make progress.
- investigating Dec 18, 2024, 10:54 PM UTC
We continue to investigate the export errors in Norton Testmaker and expect to make further progress on Thursday morning (12/19). In the meantime, please continue contacting Norton's support team if you encounter an error: https://support.wwnorton.com/request
- resolved Dec 20, 2024, 08:33 PM UTC
This incident has been resolved and the intermittent export errors in Norton Testmaker should no longer occur. Please continue contacting Norton's support team if do you encounter errors: https://support.wwnorton.com/request