WW Norton and Company incident

Credit Card Purchasing Issue

Notice Resolved View vendor source →

WW Norton and Company experienced a notice incident on April 21, 2025 affecting wwnorton.com (main website) and Additional Digital Resources, lasting 8h 29m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2025, 06:38 AM UTC
Resolved
Apr 21, 2025, 03:07 PM UTC
Duration
8h 29m
Detected by Pingoru
Apr 21, 2025, 06:38 AM UTC

Affected components

wwnorton.com (main website)Additional Digital Resources

Update timeline

  1. investigating Apr 21, 2025, 06:38 AM UTC

    We are investigating an issue with new purchases in which some users have reported receiving an error message when using a credit card. Access to products using existing accounts is not impacted. Should you need assistance please contact our Support team: https://support.wwnorton.com/request

  2. resolved Apr 21, 2025, 03:07 PM UTC

    This incident has been resolved.